Groups, Cakes, and Splitting the Bill

[This area is being changed/added to/clarified a LOT in response to frequently asked questions, situations that arise needing clarification, etc--so please check often for changes and additions; we are trying to improve and better organize our site, continuously]

 

Group RATES, gratuities, bringing cakes, and partial payments on split tickets…

 

We want to make sure that good, prompt and smoothly-rendered service is always your experience.  For your group of 6 or more, we offer choices to ensure that good service every time and convenience for you as well.  And we know you join us in wanting fair tip compensation for our hardworking wait staff.

 

One way is to simply figure the bill and add a twenty percent (20%) charge for service as compensation for our servers’ time and effort.  When we accept your party of 6 or more guests for dining here,  we ask that you understand you are agreeing to that amount being added unless you use a Group Rate.  No sales tax is added to any service charge or tip.

 

Please see below for additional information on splitting tickets and payments.

 

Group Rates.  They will save you money, all-inclusive prices that are complete as to dinner, beverage (tea, coffee or lemonade), a specified dessert (usually our famous apple cobbler), and sales tax, as well as service (tip).  For all current Group Rates, please see the Menu page–CLICK HERE to go there (it also has a downloadable PDF file of our dinner prices).

Children UNDER age 4 are always free at TW—if you would kindly add a tip for them (couple of bucks for each, maybe? ‘specially if there was extra clean up involved, maybe?) our servers will really appreciate it, since otherwise they might get left out on them

For private parties, Holidays, after/before hours and on our “off” days: prices and offerings are subject to special arrangements, so rates, minimums (for private functions) and menu will vary.

 

Premium desserts & premium or alcoholic beverages are available at additional cost, ordered individually.  None of the Group Rates shown on this site  include them (see the Menu page–CLICK HERE (it has a downloadable PDF file of our dinner prices).

 

For any party–if the host does not want alcoholic beverages offered AT ALL regardless of who pays, just tell us.  Similarly, we can do “cash bar”—please request this.

 

For a group wanting all BUT the dessert included, we offer further reduced adult & children prices (see Menu page).  Please note that if you elect this method, anyone in the group may then order dessert and pay its regular price, plus tax and service added.

 

Bringing a birthday cake or similar?  Then the group Adult price is $1 less, and we provide plates and ice cream.  Legal and insurance rules require that we allow commercially prepared cakes, only, not home-prepared goods.  Please handle with care in warm weather and put a name on the box.  PLEASE NOTE: We have no provision for permitting customer provided desserts brought in at no additional charge, sorry—THE SAME RATES APPLY even if you do not ask for plates & ice cream.  VERY IMPORTANT: If you need to bring in any outside food, please clear it with us in advance as Virginia Department of Health rules are justifiably strict.

 

We cannot mix the rates nor can we convert a party to or from a rate after service commences.  Please note this from our experience–Making the Group Rate decision with everyone talking and having a good time (ie, not listening), can be a challenge—it is BEST to discuss it with your party in advance, if a joint decision is required.  How about circulating the link to our site by email?  If we know in advance that you wish to use a Group Rate, your table will be set up with pitchers of beverages and glasses, something many find appealing and convenient as they arrive.

 

Another good idea: please be SURE to let everyone in the group know what the reservation maker asked for.  If someone in the group has not previously been here or has paid only the individual rate, they may be caught off guard since they may not know what the Group Rate includes.

 

There is a savings built into our Group Rates, which we are passing along, and both offer savings where more than one type of included beverage is ordered by guests: coffee with dessert?  No extra charge!

 

About “ticket splitting” and partial payments:

All partial payments of any type will be rounded UP to the next even dollar.

 

If at all possible and especially if not using a Group Rate, we ask that groups make one single payment on the guest ticket for the entire party out of consideration to those waiting to pay behind you in line.  This is especially requested for Saturday evenings & Sundays before 3 PM.  Splitting bills in detail not “Group Rated” can be very time consuming for all, so we ask you cooperation.  One method often used where families want to pay as such within a group is to split the bill into even parts by simply dividing the total by the number of people, then multiplying.  That result may not be exact but will get you home MUCH faster.

 

Helpful for large parties who wish to ticket-split: bring a list of those attending or make one after arrival.  Note what each paying person or sub-group had—number of adults, children (ages), extra beverages/desserts (all of them if not Group Rated), etc.  We can then take that list, price each share and check the total before the group comes up to pay.  We’ll check off each payment as made–works well even for Group Rate users, especially where the party is large with lots of separate payments.

 

Please note:

If anyone fails to pay their part on a split ticket, the responsibility for paying that share is on the person who made the reservation or the last one to pay, at our sole option and discretion, if no one can identify who failed to pay.

Using that list suggested above with your group helps.

A 20% gratuity will be added to each partial payment where the Group Rate has not been used and the ticket is split for payment.  It will always added on split payments where discounts are given/coupons used (added based on the full price), and in the case of our current “Tanglewood Select” and other promotions.

One last thing, repeated here from our in-house sign:

IMPORTANT: Please note that we cannot correct ticket errors after you leave our premises nor can we reduce prices, change group choices or customer counts once your table is served.  It is just not possible to make exceptions on the foregoing!

 

If you have questions, we are as near as your phone or an e mail.

This information is subject to frequent change as it is being updated and clarified, so to be certain, please call us before you visit if the details are important for you to know before you get here.

For more information, please call us

(804) 556-3284

or

Click here

to reach us via email

recent rev: 2014 01 22; 20130520; 20121119