Tanglewood Ordinary “Need to know” updated October 11, 2020

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[revised October 11, 2020]  contact information is at the bottom of this page.

Special note:  We are now featuring our 4 veggie/sides only Plate Dinner option!  Any 4 of our side dishes for $9.99 and up (some sides add a little bit), a full plate!  One can even be a small dessert, Cole slaw or biscuits/cornbread!  Text, email or call for more information.  You can even build yours for pickup at our Square Store (see below) or make a reservation to dine in on Friday, Saturday, and Sunday.  Do take note: some of the vegetables are cooked with ham flavoring!  We can do some without meat on request and with enough notice!

Now back to the usual suspects–known as the details.

To our customers, and please note more updates will follow:

IN HOUSE DINING (see below for the Online store)
PLEASE MAKE A RESERVATION for ALL IN House dining–and THANK YOU for your patronage and for bringing your mask for entering and for when you are up from your table.   Basically ya got to wear a mask when you’re on your feet, simple as that.

It’s the governor’s order, folks.  Let’s beat this problem by working together and staying safe!!

Now offering LIMITED In-House Dining every Friday (430 – 8 PM), Saturday (430 – 8 PM) & Sunday (Noon – 7 PM).
Any day/time can be available for your private party or pickup catering order Though we do not have “minimums”, pricing is most economical on larger orders.  But do ask, you might be surprised at how affordable it is.  Email is a good way to tell us what you need, to start with.
••••OnLine orders accepted 24/7 in advance for Pickups on Fridays – Saturdays – Sundays (more information and STORE LINK below)

CLICK HERE for the Tanglewood Ordinary Country Restaurant Online Pickup STORE ordering

Reminder:
Got a private party or catering request?  We can help.

Please check back often for new information–we’re working to keep up with changing legal requirements!

There is information on making reservations after you read carefully what follows.  THANK YOU FOR YOUR PATIENCE as we face the phase 2 COVID-19 challenges together.

CLICK HERE for the Tanglewood Ordinary Country Restaurant Online pickup STORE ordering

Orders can be PLACED anytime via the store site, day or night, rain or shine!

It is a good idea to use email if you have non-time critical questions (yes, email can be slow), such as about future orders, whether for arrangements for catering or large bulk food orders for special pickup, etc.  Frequently we will need to ask you some questions about these inquiries in order to respond helpfully, especially for important occasions like weddings, big events here or on site, etc.

We want to “do it right” and make sure our capabilities fit your needs.

We are adhering to the Department of Health requirements for 50% dine in seating and all safety precautions. Please be sure to read below what is required. We thank you, in advance, for your kind cooperation and support of our staff who are working hard to keep everyone as safe as possible.

* All guests must wear a face covering at ALL times except while seated at your table. 

* Guests without a face covering will not be allowed entry. We will try to keep masks on hand for guests who do not bring one. There will be a $2 charge plus sales tax for each mask we provide to you. 

* Guests may not congregate or sit near the entrance or in the lobby. When you arrive here, please send us a text at 5563284 (richmond area code) and let us know you are here. We will text you back when you may enter the building
* Only one guest is allowed in the restroom at a time (except children with a parent) 

* One guest may wait in line for the restroom at the mark on the floor 6 ft from the 
door. Please maintain social distancing for those exiting the restroom. 

* Our staff is working very hard to clean and wipe surfaces to keep everyone safe, while providing our long standing great service to dining customers. Please try to consolidate your requests for refills, condiments and other items as much as possible so that they can better “multi-task”.

Our wait staff is wearing masks and gloves and following cleansing requirements. Behind their mask they are smiling and happy to have you dine in with us! Again, reservations can be made by call or text to 804-556-3284. We look forward to seeing you here for pick up or dine in!

FOR NOW, We will continue to offer dinner Pickup service here at Tanglewood Ordinary, (along with In House dining during the same hours, but by reservation, please)

430 to 8 PM on FRIDAY & SATURDAY and SUNDAY from NOON to 7 PM

Here is the Link to our online ordering site (run by Weebly/Square—secured by them)!!

CLICK HERE for the Tanglewood Ordinary Country Restaurant Online pickup STORE ordering

Orders can be placed via the Store at ANY time, Day or Night!

PLEASE be sure to read the information on that site before placing your order; for example not all items are available each day; time for your pickup is not selected until the checkout process.
The system is not perfect (and most of the sometimes annoying “fails” are beyond our control) but it has worked well for the vast majority of users so far.  Things do change so please do read carefully to ensure you get what you want when you arrive to pick up your order!

Supply problems may cause us to run out of things.  Even things like flour are often hard for us to get reliably and in the amount needed for our weekly work.  Also, our capacity is sometimes bottlenecked by both shortages and sometimes by more requests for pickups at one or more times than we can do, so we URGE you to get your orders in as soon as you can.

Please report ANY ordering problems (remember our 804-556-3284 is voice AND text) and we’ll try to address them as soon as we can; we can take phone orders but you’ll get quicker and accurate service using the Store.  Patience is still much appreciated as we are ALL still learning; and we continue to fix and improve things as we can.  Thank you!

Please NOTE!!  You need to order in advance!  In house and picking up Hours are Fri & Sat 430 – 8 PM, Sunday’s from NOON – 7 pm.  Watch this site or our FaceBrook page for changes as we move through this new way of doing business.  Orders can be placed via the Store at ANY time, Day or Night!

We have our full FamilyStyle meal, as well as our more modest and economical Plate Dinners, desserts, tea and lemonade, and thanks to VA ABC temporary flexibility, beer and wine for pick up during this crisis.

One side note from recent experience:  Some customers are ordering fewer dinners than the numbers they want to provide for.  That is their/your decision, but please be aware that you may run short on one or all items by doing so, as some have told us.  Just FYI.

Most (but not all–we are having problems getting them at times!) of our items are packed in convenient compostable and easily re-warmable clamshells.  We ourselves have successfully re-warmed some (NOT styrofoam) containers in a regular oven using very low temperatures, but doing so may be risky, so we are not officially advising anyone to do it–microwaving remains the safer alternative.  If you do anyway, we definitely caution against doing so in a GAS oven or toaster oven (elements are too close and hot).  Be careful, and never leave anything unattended, if you do venture forth on un-approved methods.

If you have an Instant Pot, some level of steaming may work well.  Please let us know your results!  It’s a great tool from our personal experience with it at home.

Please, Remember that OnLine Store placed orders are the quicker Pick-Up alternative.

If you arrive at your pickup time and see no one at the porch site within a minute or 2, please send us a text message.  If you arrive early, we’ll do our best but you will likely wind up with some wait time, especially during peak periods.

Again we ask your patience.  We’re all in this together, but day to day enjoyment of life while staying safe and well requires work and vigilance from all of us.  We are committed to doing our part and to continuing to offer our fine favorites like fried chicken and so much more in a legal, safe AND convenient manner.

We know you’re hungry and we are here to help!

Our phone # (text & voice–we urge using texting instead of Voice mail) 8046553284 (reverse the 655 to 556!)

Our email TWNTKnowPage202010 aaaatttt Ordinary DOOTTT Com

sorry for the work arounds–the bots will kill us if we leave it on the usual way–and we do NOT want to use CAPTCHA!!